How Long Does It Take to Get an Easy Pass
If there's a question we haven't answered, just contact our Customer Service Center (CSC) at (440) 971-2222 to get the information you need
Q: What is E-ZPass ®and how does it work?
Q: What are the benefits of having an E-ZPass transponder?
Q: Is Ohio's E-ZPass program compatible with other states offering E-ZPass?
Q: Will I receive the discounted Ohio E-ZPass toll rate when using an out-of-state transponder?
Q: Are there administrative fees charged for using an out-of-state transponder on the Ohio Turnpike?
Q: Where can I obtain a transponder?
Q: What is the cost to obtain an E-ZPass transponder?
Q: How long will it take to receive and activate my Ohio Turnpike E-ZPass transponder?
Q: Where should the E-ZPass transponder be installed in my vehicle?
Q: Can I hold the transponder up, instead of mounting it to my windshield?
Q: Can vehicles share an E-ZPass transponder?
Q: Can I use my E-ZPass in a rental vehicle?
Q: Can I use my E-ZPass while pulling a trailer or camper?
Q: Are there dedicatedE-ZPass lanes?
Q: How often will I receive statements showing my E-ZPass usage?
Q: How do I update my billing information?
Q: I haven't traveled recently, why has my credit card been charged?
Q: What if my transponder is not working?
Q: What is the lifespan of my transponder?
Q: What if I have a mischarge on my account?
Q: I think I missed a toll in Ohio, how do I pay this?
Q: How can I close my Ohio Turnpike E-ZPass account?
Q: Where can I return the transponder?
Q: What are the electronic tolling rules?
Q: How do I sign up or open a new E-ZPass account?
Q: Why are Maryland toll transactions from 2020 and 2021 posting now?
Q: Is there a benefit that these tolls are posting to my E-ZPass account?
Q: When will the backlogged trips finish posting to my account?
Q: whom can I contact if I have questions?
Q: What is E-ZPass ®and how does it work?
A: E-ZPass is an electronic toll collection system that allows you to enter and exit the Turnpike without stopping to get a ticket or having to stop to pay the toll. The E-ZPass system uses a transponder to electronically record your toll fares. As you enter or exit the Turnpike an overhead antenna reads the information stored in the transponder. Fares are automatically deducted from your account and the toll booth gate rises automatically.
Q: What are the benefits of having an E-ZPass transponder?
A: Travelers can save 33% on average with E-ZPass on their Ohio Turnpike tolls. If you travel on the Ohio Turnpike or on other toll roads that accept E-ZPass, your savings can add up fast. Using E-ZPass also reduces travel time and helps reduce fuel consumption by eliminating the need to fully stop when entering or exiting the Turnpike. And, because E-ZPass records each toll transaction, it's a fast way to keep track of your travel expenses for business or tax purposes.
Q: Is Ohio's E-ZPass program compatible with other states offering E-ZPass?
A: Yes, customers with an account from any of the agencies listed below can use their transponder on the Ohio Turnpike. Likewise, the Ohio Turnpike E-ZPass transponder will work on any of the systems listed below:
Buffalo and Fort Erie Public Bridge Authority
Burlington County Bridge Commission
Chicago Skyway
Delaware Department of Transportation
Delaware River and Bay Authority
Delaware River Joint Toll Bridge Commission
Delaware River Port Authority
Illinois State Toll Highway Authority
Indiana Toll Road
Maine Turnpike Authority
Maryland Transportation Authority
MTA Bridges and Tunnels
Massachusetts Department of Transportation
New Hampshire DOT Bureau of Turnpikes
New Jersey Turnpike Authority
New York State Bridge Authority
New York State Thruway Authority
North Carolina Turnpike Authority
Pennsylvania Turnpike Commission
Port Authority of New York/New Jersey
Rhode Island Turnpike and Bridge Authority
South Jersey Transportation Authority
Virginia Department of Transportation
West Virginia Parkways Authority
Niagara Falls Bridge Commission
Kentucky Public Transportation Infrastructure Authority
Thousand Islands Bridge Authority
Central Florida Expressway Authority
Florida Turnpike (Sun Pass)
Q: Will I receive the discounted Ohio E-ZPass toll rate when using an out-of-state transponder?
A: Customers using a transponder from any of the agencies listed above will receive the discounted toll rate when traveling on the Ohio Turnpike.
Q: Are there administrative fees charged for using an out-of-state transponder on the Ohio Turnpike?
A: If a customer has already established an E-ZPass account with another toll agency, there is no "administrative", or "service" fee paid to the Ohio Turnpike.
Q: Where can I obtain a transponder?
A: You can open a new E-ZPass account and obtain a transponder several ways:
1.) ONLINE: Just click HERE.
2.) CALL: (440) 971-2222
3.) IN-PERSON: At any Ohio Turnpike Service Plaza or retail location found HERE.
Q: What is the cost to obtain an E-ZPass transponder?
A: Transponder pricing varies by toll agency. A minimum balance of $25.00 per transponder is required to establish your account, and a credit card is required to maintain the account. Toll fares will be deducted from your account when the transponder is read at an interchange. When the balance on the E-ZPass account reaches or falls below $10.00 per transponder, the customer's credit card on file will be charged to replenish the E-ZPass balance for future use. A one-time, $3.00 charge is deducted when the customer's transponder is activated. *International shipping rates will apply.
Transponder pricing varies by toll agency. While some charge an upfront fee, the Ohio Turnpike leases transponders to Ohio E-ZPass customers for $ .75 per month. NOTE: Starting with trips taken in January 2014, the $ .75 per month maintenance fee will be waived for all Ohio Turnpike E-ZPass transponders that are used for 30 single or 15 round trips in Ohio in the previous month.
Q: How long will it take to receive and activate my Ohio Turnpike E-ZPass transponder?
A: Once you have ordered your transponder online, or via phone or US Mail, allow 7-10 days to receive your transponder. It will already be active when you receive it. If you obtained a transponder at an Ohio Turnpike Retail Location, it will need to be activated by calling (440) 971-2222 or by clicking the E-ZPass button on the website. Your transponder will be active and ready to use the following day for travel on the Ohio Turnpike. Note: Please allow 24-48 hours for activation and use of the transponder in other states.
Q: Where should the E-ZPass transponder be installed in my vehicle?
A: The transponder should be installed near the rear-view mirror on the inside of the front windshield, below any tinting. Velcro mounting strips are included with your transponder.
*Certain vehicles do require special mounting. Some newer vehicles may have devices that can throw off the signal of the E-ZPass. Make sure the E-ZPass is not mounted near these devices (remote start, GPS, Satellite Radio, rain sensors or anything else that is metal or mechanical). The best location is typically in a lower corner close to the dashboard and still on the windshield.
Q: Can I hold the transponder up, instead of mounting it to my windshield?
A: No. The E-ZPass antenna is located overhead, well in advance of the toll booth. If you do not have the transponder properly mounted as you pass the "read zone" then it may not work properly. Transponders must be in place prior to approaching the toll lanes.
Q: Can vehicles share an E-ZPass transponder?
A: Transponders are not linked to one vehicle and can be moved. We do ask that you add all vehicles to your account while in use to avoid any violations, and the device must be in the vehicle at the time of use. This can be updated online at www.ezpassoh.com or by calling 440-971-2222.
Q: Can I use my E-ZPass in a rental vehicle?
A: Transponders can be used in rental vehicles. All vehicles should be added to your account while in use to avoid any violations, be sure to remove rental vehicles when you turn them back in. Be advised you are responsible for tolls until the rental is removed from your account. This can be added and removed online at www.ezpassoh.com or by calling 440-971-2222.
Q: Can I use my E-ZPass while pulling a trailer or camper?
A: You can use your transponder while pulling a trailer or camper. When you enter the lanes in Ohio, it will count the number of axles associated with the E-ZPass transponder and charge you accordingly. We do ask that you register all vehicles, including trailers and campers, to your account to avoid violations. This can be done online at www.ezpassoh.com or by calling 440-971-2222.
Q: Are there dedicated E-ZPass lanes?
A: The majority of toll plazas have dedicated lanes available exclusively forE-ZPass customers. Smaller toll plazas with fewer lanes and lower traffic volume may not have dedicatedE-ZPass lanes, but all open lanes areE-ZPass compatible.
Q: How often will I receive statements showing my E-ZPass usage?
A: Customers are able to access their E-ZPass account information online 24/7. Transactions are generally recorded within 1-3 days of a trip. Statements are issued each time the account is automatically replenished and may not be on a monthly basis. Note: Customers may receive paper statements via US mail - a processing fee would apply.
Q: How do I update my billing information?
A: You can update your billing information online at www.ezpassoh.com under My Account and under Payments & Auto Replenishment. This can also be updated by calling 440-971-2222.
Q: I haven't traveled recently, why has my credit card been charged?
A: There is a $0.75 monthly fee per transponder regardless of use; this is deducted on the 15th of each month. The monthly fee may have taken your account balance below the minimum balance.
Q: What if my transponder is not working?
A: All Ohio Turnpike issued E-ZPass transponders have been tested and should be in good working order. Customers who experience problems with a transponder can contact the Ohio Turnpike E-ZPass Customer Service Center at (440) 971-2222 (Note: Windshields containing metallic tinting and/or heating features may prevent the E-ZPass signal from being read properly. A CSC representative can advise these customers of another location to place the transponder in certain vehicles.)
Q: What is the lifespan of my transponder?
A: The transponder does have a battery with a current life of 8-15 years. If you are traveling in Ohio and the battery stops working the gate will not go up. If you are traveling out of state, you may receive a red-light warning in the lanes. If the transponder fails to read in Ohio, and the account is valid, the toll collector can manually enter the serial number on the E-ZPass to ensure that you receive the E-ZPass rate. After your travels, you can return the device and request a replacement.
Q: What if I have a mischarge on my account?
A: If you have an Ohio account please contact the Customer Service Center at 440-971-2222 to dispute this charge. If you have a device issued from another agency, you would need to contact them directly and advise of the mischarge. At this time, we are not able to adjust out of state accounts and you will have to contact your home agency.
Q: I think I missed a toll in Ohio, how do I pay this?
A: The Ohio Turnpike has a gated system at the toll booths. If payment is not received (using cash, credit card or E-ZPass), the bar should not allow the customer to go through. Since we have the gated system in place it prevents customer from exiting without some form of payment being made. Therefore, we do not issue violations like many other agencies that have open road tolling.
Q: How can I close my Ohio Turnpike E-ZPass account?
A: Customers may close their E-ZPass account at any time by returning the transponder to:
Ohio Turnpike and Infrastructure Commission
P.O. Box 460
Berea, Oh 44017
If a customer's E-ZPass account is terminated, the customer must return all transponders. Be sure to put the transponder in the Mylar bag it came with, or wrap it in aluminum foil, to prevent it from reading in transit. Upon termination, any positive balance on the account will be refunded by crediting the customer's credit card on file. This refund is given approximately 60 days from the last travel or 1 week after transponder is received (if there has not been any travel on the E-ZPass account) . All transponders remain the property of the Ohio Turnpike and Infrastructure Commission and the customer agrees to surrender possession of all transponders immediately upon request by the Commission. A $10.00 fee will be assessed on each unreturned transponder.
Q: Where can I return the transponder?
A: Transponders may be mailed to
Ohio Turnpike and Infrastructure Commission
PO Box 460
Berea, OH 44017
Q: What are the electronic tolling rules?
A: Click HERE to view a PDF of the electronic toll rules.
Q: How do I sign up or open a new E-ZPass account?
A: Click HERE to sign up for an E-ZPass account.
Q: Why are Maryland toll transactions from 2020 and 2021 posting now?
A: The Maryland Transportation Authority (MDTA) continues processing and posting E-ZPass tolls and Video Tolls (Notices of Toll Due) that were paused due to COVID-19 and Maryland's major transition in April 2021 to its new tolling system. You may see tolls posting for trips back to July 2020 during the height of the pandemic. Please note that these are backlogged transactions and were NOT charged to your account at the time of travel for the reasons stated above.
Q: Is there a benefit that these tolls are posting to my E-ZPass account?
A: Customers save money by having these backlogged tolls post electronically to your E-ZPass account. Otherwise, the transaction would be processed as a Video Toll with a higher toll rate, which is charged to offset the higher cost of processing and mailing Video Tolls.
Q: When will the backlogged trips finish posting to my account?
A: Valid trips that occurred since July 2020 will continue to be processed for payment until the buildup of transactions is cleared. As backlogged transactions continue to post through summer 2022, the MDTA remindsE-ZPass account holders to maintain a positive account balance with proper replenishments.
Q: Whom can I contact if I have questions?
A: Call the DriveEzMD Customer Information Center toll free at 1-888-321-6824 (711 for MD Relay) between 7 a.m. and 8 p.m. Monday through Friday and Saturdays from 8 a.m. to 2 p.m. In addition, the live chat feature is available during these hours at www.driveezmd.com. As the MDTA continues processing the backlog of transactions, there will continue to be periods of high call and web chat volumes, so wait times will vary.
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Source: https://www.ohioturnpike.org/e-zpass/faq
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